Measuring Performance

  • Performance is expressed as a percentage score, which is simply the percentage of all performance measures that you answered ‘Yes’ to.  The score is calculated based on the measures that are applicable to your business type only.
  • To make an actual Code Submission (which is independently reviewed and evaluated), you will need to provide evidence to demonstrate that you implemented each measure.  The list of actions and suggested evidence for same may be viewed here.
  • You are not required to implement all measures at once.  The Code enables you to take a journey of self-improvement, irrespective of your starting point.  The Code supports tourism enterprises to progress to ever higher levels of sustainable tourism performance.
  • Performance is divided into 5 bands as follows:
Scoring-Bands